TERMS AND CONDITIONS

The Legal Stuff

This website is owned and operated by Oak Country Buildings Ltd. Oak Country Joinery is a trading name of Oak Country Buildings Ltd. Company Registration number: 07300264.

This website offers visitors a description of difference joinery services and products offered by Oak Country Buildings Ltd and access to our online store. When you shop with us online (or access our services and websites), these terms apply. By accessing or using the website and making use of our service, you approve that you have read, understood, and agree to be bound by these Terms.

The following product groups have additional terms and conditions of purchase and ownership:

Category 1 – Solid Real Wood Tables

Legal stuff

We have the right to freely change the services and products offered and may, without prior notice, amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time. 

These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.

About You

In order to use our website and or receive our services you must be at least 16 years of age and possess the legal authority, right and freedom to enter into the Terms as a binding agreement.

To shop with us:

  •  you need to have a credit or debit card that we accept or the ability to pay via Paypal or BACS.

  • be authorised to use the payment method (eg. the credit card is in your name or you have permission to use it).

Prices and Product Descriptions

Prices and product descriptions

There’s a lot going on here at ASOS HQ and from time to time our busy ASOSers may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.

Placing An Order

Placing an order

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care and they’ll be happy to speak to you about it.

Delivery

Delivery

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address. 

We work our ASOS socks off to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress. 

Please check out our Delivery and Returns Page for more info. Any problems with your delivery? Please let us know within 30 days of the date which your order should have been delivered and we’ll do our best to help you.

Returns and Refunds

Returns and refunds

Check out our returns and refunds policy here.

Returning an unwanted item?

We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules around Fair Use.

If you return an item requesting a refund within 28 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method. 

We aim to refund you within 14 days of receiving the returned item.

If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch – but any refund will be at our discretion.

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.

What happens to my return if I ordered using Klarna or Clearpay?

If you've placed an order with Clearpay, Pay Later with Klarna or Pay Later in 3 with Klarna, you’ll be paying for your order in regular instalments or within 30 days of it being placed. If you return an item within 28 days of it being delivered to you or available for collection, we'll give you a full refund.

Proof of postage

We strongly recommend you get proof of postage and follow our returns process (for more information on how to return, see here). Our returns address is:

Clipper Logistics plc, Barlby Road, Selby, YO8 5BL, UK

 

Keep it clean

Hygiene and your and all of our customers’ safety is super important, so certain items can’t be returned for refunds including:

  •   Face + Body products if opened, used or protective seal is not intact

  •  Underwear if the hygiene seal is not intact or any labels have been broken

  •   Swimwear if the hygiene seal is not intact or any labels have been broken

  •   Pierced jewellery if the seal has been tampered with or is broken.

None of this affects your statutory rights.

Original condition

All returned items should be sent back to us in their original condition together with the original packaging and all ASOS and brand tags.

Footwear – only try on footwear on carpeted floors to protect the soles. They must also be returned with the original box (if any) and original any shoe or dust bags (if any).

All items are inspected on return. Of course, it’s fine to try an item on like you would in a store, but don’t actually wear or use it. When trying on clothing please be careful with the item (don’t use unnecessary force) and don’t wear make-up, perfume, cologne, deodorant or antiperspirant as these can mark and leave scents on the item.

 If an item is returned to us worn, used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.

None of this affects your statutory rights.

 

Fair use

 

If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads – way, waaay more than even the most loyal ASOS customer would order or the items returned don’t match what you ordered , or where we refuse multiple returns by you (see ‘When we may withhold issuing a refund’ below) – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.

If your account has been deactivated and you need to make a valid return, contact Customer Care. They’ll give you a returns label although you will be responsible for the cost of returning the goods to us.

Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.

This doesn’t affect your statutory rights.

When we may withhold issuing a refund

We will refuse a return:

  • on grounds of hygiene (see ‘Keep It Clean’ above); or 

  •  if an item has been damaged, soiled , washed, altered or worn, or if the original tags or labels are no longer intact and/ or attached to the relevant item (see ‘Original Condition’ above); or

  • if the item(s) returned to us do not match what you received; or

  • If you have returned items after expiry of the returns period (see ‘Returning an unwanted item?’ above).

If we refuse a return for any of these reasons, we will not issue you with a refund and we will send the item(s) back to you. If you attempt to return a refused item a second time, we will dispose of the returned item in a responsible way and we will continue to withhold a refund.
 
In certain cases, for example where we have had to refuse multiple returns by you, or there are suspicious circumstances relating to the return, we might also have to deactivate your account and any associated accounts (see ‘Fair Use’ above).  

If any of the above happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.
 
This does not affect your statutory rights.

Your Information

Your information

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update  My Account so we can continue giving you our best service (you can also update your marketing preferences there).

At ASOS, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used. 

Things you shouldn't do... (Indemnification)

Things you shouldn’t do…

We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal ASOS customers the best service, so we take them really seriously. ASOS will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities. 

We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.

Oh, and you’re not allowed to use automated systems or software to extract data from our Website (AKA 'screen scraping'). 

Troublemakers take note: you agree to indemnify, defend and hold harmless ASOS, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.

Intellectual Property

Intellectual property, software and content

ASOS owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.

You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

You’re also not allowed to use the ASOS logo or any ASOS brand or trade mark (or any marks which are colourably similar) without our express permission.

By submitting a product review or rating to ASOS you agree to comply with the Bazaarvoice terms of use which can be viewed when submitting a rating via the Bazaarvoice platform. For more information on these terms of use please contact privacy@bazaarvoice.com.

Complaints

Complaints or need to speak to us?

Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:

  • Email us here.

  • Post: ASOS Customer Care, Hercules Way, Leavesden Park, Leavesden, Watford, WD25 7GR

 

If Customer Care are unable to resolve your complaint to your satisfaction, you may refer your complaint to: 

The Retail ADR

  • Post: The Retail ADR,12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW (Tel: +44 20 3540 8063)

  • Email the Retail ADR at enquiries@cdrl.org.uk

Delivery

Delivery

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address. 

We work our ASOS socks off to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress. 

Please check out our Delivery and Returns Page for more info. Any problems with your delivery? Please let us know within 30 days of the date which your order should have been delivered and we’ll do our best to help you.

Terms and Conditions

Key Commercial Terms
When buying an item, you agree that:

  1. you are responsible for reading the full item listing, and any terms and conditions specific to that product group, before making a commitment to buy it

  2. you enter into a legally binding contract to purchase an item when you commit to buying and item and you complete the check-out process.

The prices we charge for our store products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and VAT is available on the payments page.

Returns and Refunds
Oak Country Buildings offer returns and refunds for online store purchases in line with UK consumer regulations. Please see our separate Return and Refund Policy.

Warranties
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product, at our discretion. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

Intellectual Property
The Service and all materials therein or transferred thereby, including, without limitation: software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Oak Country Buildings Ltd. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

User Accounts
We may permanently or temporarily terminate or suspend your access to our online store without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use of our website at any time and may request to cancel you online store account at any time.

Indemnification
You agree to indemnify and hold Oak Country Buildings Ltd harmless from any demands, loss, liability, claims or expenses (including solicitor fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the product offered in our online store.

Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Oak Country Buildings Ltd be liable for any indirect, punitive, incidental, special, consequential or exemplary damages including without limitation damages for loss of profits, goodwill, use, data or other intangible losses arising out of or relating to the use of, or inability to use, the service or product bought through our online store.

To the maximum extent permitted by applicable law, Oak Country Buildings Ltd assumes no liability or responsibility for any (i) errors, mistakes or inaccuracies of content; (ii) personal injury or property damage, or any nature whatsoever, resulting from your access to or use of our service or product bought through our online store; and (iii) any unauthorised access to our use of our servers and/or any and all personal information stored therein.

Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore you should review this page periodically. Your continued use of the Website, our service and online store after any such change constitutes your acceptance of the new Terms. If you do d not agree to any of these Terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Customer and Account User Details
By providing your contact details in our online store and/or by creating an User Account, you agree to Oak Country Buildings using these details to contact you regarding your purchase or the items in your shopping cart. This includes messages and materials from us by mail, email or any other contact form that you may provide us with. If you do not want to receive such materials or notices please just notify us at any time. Oak Country Buildings will never share your contact details with any third or external party.

Preference of Law
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a competent jurisdiction located in the West Midlands or Warwickshire.